Refund and Returns Policy

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 14 days of delivery.
• The item must not be damaged or missing any parts/accessories.
• A valid receipt or proof of purchase is required.

1. Contact our support team to initiate a return request.
2. Provide your order number and reason for return.
3. Receive a Return Authorization (RA) number and shipping instructions.
4. Ship the item back to us or drop it off at a designated location.
5. We inspect the item upon receipt (takes 2–3 days).
6. If approved, the refund is processed to your original payment method.

The following items cannot be refunded:

• Items that have been opened, used, or altered.
• Items damaged by the customer.
• Items missing original packaging, manuals, or accessories.
• Custom-configured devices or special orders.
• Clearance or final sale items.

Refunds will be issued to the original payment method used during purchase (for example, M-PESA or Credit Card).

Note: Original shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund amount for “change of mind” returns.

• Defective Items: If the item is dead on arrival (DOA) or defective out of the box, you are entitled to a full refund or a free replacement, and we will cover the return shipping costs.
• Wrong Item Received: If we shipped the incorrect item, you will receive a full refund or a free replacement, and we will cover return shipping.
• Damaged in Transit: If the item arrives damaged, please report it within 24 hours for a full refund or free replacement.